General Terms and Conditions (including information for customers)
1. Applicability
2. Offers, service descriptions
3. Order process, conclusion of the contract.
4. Prices
5. Service availability
6. Terms of payment
7. Liability
8. Storage of the contract itself
9. Closing remarks
1. Applicability
1.1. The business relationship between [Pferdehof Beck, Sickerhook 22, 48291 Telgte Germany] (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.
1.2. Please address any questions or complaints to our customer service department, who are available weekdays from [9:00 a.m.] to [5:00 p.m.] on [+492504900997]. You can also send an email to [info@pferdehof-beck.de].
1.3. These General Terms and Conditions deem a consumer to be any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in (as defined in § 13 BGB).
1.4. Neither the customer’s own terms and conditions nor any other terms and conditions that deviate from these General Terms and Conditions will be honoured unless the vendor expressly consents to the validity thereof.
2. Offers, service descriptions
The display of products or services in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid “based on availability” unless otherwise stated in the respective product/service description. Errors excepted.
3. Order process, conclusion of the contract
3.1. The customer is free to select the products or services of their choice from the vendor’s product/service range and gather them together in a so-called “basket” using the [Add to basket] button. The customer can then proceed to their basket and amend their selection as required, for example by removing a product/service from the basket. Once they are happy with their selection the customer can proceed to the final step in the order process using the [Proceed to checkout] button
3.2. When the customer clicks the [Place order (payment will be taken)] button they make a binding request to buy the goods or services currently in their basket. Prior to order placement the customer is able to view and amend their order data at any time and can also use their browser’s “Back” function to return to their basket or abort the order process. Essential entries are marked with an asterisk (*).
3.3. The vendor responds by emailing the customer an automatic confirmation of receipt; the email recapitulates the order placed by the customer and can be printed using the “Print” function (order confirmation). The automatic confirmation of receipt only documents the receipt of the customer’s order by the vendor and is not to be equated with order acceptance.
4. Prices
4.1. All prices indicated on the vendor’s website are inclusive of statutory value-added tax (VAT) at the valid rate.
5. Service availability, booking cancellation
5.1. The vendor is entitled to withdraw from the contract if the service ordered is not available because the vendor, through no fault of their own, is unable to provide the service. If this situation arises the vendor will inform the customer without delay and, where necessary, offer to supply them with a comparable service. If there are no comparable services available or the customer does not wish to be supplied with a comparable service, the vendor will refund any payment already received to the customer without delay.
5.2. If the customer cancels a booking 14 days before date of arriving, the vendor will refund 100%. If the customer cancels a booking 7 days before arriving, the vendor will refund 50%. If the customer cancels a booking less than 7 days before arriving, the vendor will not refund the payment.
6. Terms of payment
6.1. The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage.
6.2. If third-party providers are commissioned to process the payment (e.g. PayPal) the general terms and conditions operated by those providers apply.
7. Liability
7.1. The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.
7.2. The above restrictions of liability do not apply to damage to life, limb or health, defects identified after the acceptance of a guarantee regarding the nature of the product or defects kept secret with wilful deceit. Liability under the terms of the German Act on Liability for Defective Products remains unaffected.
7.3. Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.
8. Storage of the contract itself
8.1. The customer is able to print out the contract with the aid of their browser’s print function during the last step of the order process (i.e. prior to placing their order with the vendor).
8.2. The vendor will also send the customer an order confirmation containing all order data to the email address provided by the customer. The customer can view the vendor’s general terms and conditions (including the vendor’s cancellation policy and information on payments) along with the order confirmation. If you have registered with our shop you can view the orders you have placed in your profile. We also store the contract in your profile but do not make it accessible on the internet.
NB: Please note in the following that the link to http://ec.europa.eu/consumers/odr/
9. Closing remarks
9.1. The legal domicile and place of fulfilment is the vendor’s headquarters insofar as the customer is a businessperson, a legal entity under public law or a special asset under public law.
9.2. The language of the contract is German.
9.3. European Commission consumer platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.